Privacy Policy
Last updated: March 17, 2026
1. Who We Are
Vela Packaging (“we,” “our,” or “us”) provides custom jewelry packaging services for brands worldwide. This Privacy Policy explains how we collect, use, and safeguard your information when you visit velapackaging.com or interact with our services.
2. Information We Collect
We collect information that you provide directly to us:
- Contact forms: Name, email address, company name, and message content when you submit our contact or quote request forms.
- Quote requests: Packaging type preferences, quantities, timeline, and customization details.
- Email correspondence: Information you share when communicating with us via email.
We do not collect payment information through this website. All payments are processed through separate invoicing and bank transfer arrangements.
3. How We Use Your Information
- To respond to your inquiries and provide quotes
- To fulfill packaging orders and coordinate production
- To send samples you have requested
- To communicate about your project, including updates on production timelines
- To improve our website and services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Data Storage and Security
Your data is stored securely and retained only as long as necessary to fulfill the purposes described above or as required by law. We use industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse.
5. Cookies and Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymous data including pages visited, time on site, and referral source. You can control cookie preferences through your browser settings.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at hello@velapackaging.com.
7. Third-Party Services
We may use third-party services for email delivery, analytics, and website hosting. These providers process data on our behalf and are contractually obligated to protect your information. Our website is hosted on Vercel.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@velapackaging.com.